Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Shipping

1.16 Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.

1.17 Please allow for up to 7 working days for delivery following the dispatch of your order.

Cancellations, returns and refunds

1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

1.19 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

1.20 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.

1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.

1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.

1.24 You will not have any right to cancel an order for the supply of any of the following goods:

(a) medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.

(b) a contract for passenger transport services - such as bus, rail or flight tickets.

(c) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.

(d) the supply of goods that are made to the customer's specification or are clearly personalised.

(e) the supply of goods that are liable to deteriorate or expire rapidly - such as a delivery of fresh flowers or meat.

(f) the supply of newspapers, periodicals or magazines.

(g) the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance - for example, hotel bookings, courier services, car hire, restaurant bookings and theatre tickets for specific dates.

1.25 In addition you will lose your right to cancel if you:

(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.

(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.

(c) combine goods with other goods after delivery so that they become inseparable.

ITEMS BEING RETURNED (FAULTY/ UNWANTED)
Please read the following instructions below on how to return the item(s) to us.

Packaging
Please pack the item in its original box & include all accessories provided.

Please make sure the item is suitably packed to avoid damage as this will not be covered under your warranty & may require you to pay for the replacement of the damaged item. (Our recommendation is that items should be packaged in much the same manner as when you received the goods from us originally).
Make sure the RMA number is clearly visible on the outside packaging. Items returned WITHOUT the RMA number will be rejected & returned back to you without being tested.
Do NOT write directly onto the product packaging. Instead write on to either some brown packing paper/envelope/jiffy bag or brown outer box.
Please DO NOT include anything not purchased from us or not listed on the RMA as these will not be tested. Unless specifically advised to return them by us.
We recommend following these Packaging Guide Lines.

Condition
Items being returned must be in a good condition. Items covered in dirt, water or other debris maybe rejected due to poor condition and the warranty maybe null and void.

Terms & Conditions
Any item returned that is over 28 days old maybe required to be sent back to the manufacture for repair or replacement directly with them. This can take up to 5 weeks to be returned from them.

RMA Numbers are only valid for 14 days from the date of issue
Any items returned for refund may be subject to a usage fee of up to 30%.
A restocking fee may also be applied if there is considerable wear and tear to the item or packaging. This can be up to 50%. If you do not agree, these items will be dispatched back to you at your own cost.
We are not responsible for any returned items that have been lost or damaged in transit.
Refunds on faulty items will not be issued until they have been tested & confirmed faulty, this may take up to 2 weeks.
You may be subject to a testing fee on items confirmed NFF (no fault found), also return postage costs.

Data Recovery
All data stored on products sold by Computer Technology Limited is at the users own risk. We do not offer a data recovery service in case of product failure. Customers are advised to make regular backups of data to another device in case of failure. Some storage devices may have data recovery provided by the manufacturer. In this case we recommend going directly to the manufacturer to claim this.

--------------------------------------------------------------

SUPPORT & WARRANTY
RETURNS POLICY

Damaged / Incorrect / Unwanted Goods

Any incorrect / damaged to goods must be reported within 48 hours of delivery we will refund the price and carriage of replacement goods at no cost to the customer.
You have a right to cancel the order at any time before the expiry period of 14 working days beginning with the day after the day on which you receive the goods.
You may cancel by giving us notice in any of the following ways:

Via email, referring to the order number and by confirming your name and address of the order.
By phone
By recorded letter which must be received by us no later than 10 days after the receipt of the order.
Faulty Items within 30 Days of Purchase
It is your responsibility to ensure compatibility of any goods offered for sale by us both with the existing components within your system and with any other goods offered for sale by us.
It is your responsibility to ensure proper installation of our goods into your existing system.
It is your responsibility to ensure that wherever necessary you access the manufacturers web site to download any necessary product upgrades (including drivers and manuals).
We recognise that goods supplied by us to you may not meet your expectations. In our experience there are many reasons why that may happen. Examples of those reasons include a defect in the goods at the point of delivery to you, incompatibility with existing components within your system, poor installation or simply slower performance than you require.
We are not able to establish why the goods have failed to meet your expectations without an opportunity of inspecting and testing the goods.
Testing
All returned items not returned in accordance with the Consumer Rights Act 2015 are tested by Computer Technology Limited technicians. Any item found to be not faulty will be subject to a per hour charge of £10.50, there is a day rate charge which is this over an 8 hour period. If collected or a shipping label is issued a £10 + return shipping + VAT charge will also be added if shipped back to the customer. You will be notified by e-mail (If you have supplied one) or by anyother reasonable means we may attempt, before any non-faulty goods are returned to you. This does not affect your statutory rights.
Packaging
Returned items should be packaged securely to prevent any damage and shipped in a plain outer box.
Modified Goods
Any goods that have been modified or physically altered in any way shall be deemed Warranty Void and no support will be provided.
Only Return Faulty Item(s). RMA numbers are issued for specific components only. Please do not return your whole order because you believe one component may be faulty. This does not affect your rights under the Consumer rights Act 2015.
Any returns received without out a Returns (RMA) number clearly visible will be refused. Any return must be received by Computer Technology Limited within 14 days of being issued.
Faulty Items More Than 30 Days after Receipt
If you are reporting faulty goods more than 30 days after receipt, then we strongly recommend that you contact the manufacturer directly for a warranty repair/replacement. This is often the quickest way to have a fault rectified. For example in some cases, manufacturers provide a special full on-site service and/or telephone help facilities for your convenience.
We will only deal with the warranty after 30 days if the manufacturer does not offer this service. This does not affect your statuary rights.
TVs and Monitors. If your query relates to a Television or Monitor, specifically in relation to dead pixels, please be aware that all of Computer Technology Limiteds Suppliers and thus Computer Technology Limited conform to the ISO 13406-2 standard – the acceptable number of dead pixels based on screen size and resolution. Information on this can be found through any major search engine typing “ISO 13406-2” and the monitor brand name. Products with dead pixels of equal to or less than those defined within the ISO 13406-2 standard will not be accepted for return.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.